Postage & Packaging
Postage will be undertaken by Royal Mail and posted 2nd Class.
Sapphire Soaps only posts within the UK.
Please note that orders will be posted within 7-10 working days (unless another agreement has been made). Often orders are posted within a few days. If your order will take any longer, we will contact you to inform you of this. Working days do not include weekends and bank holidays.
If you are making a large order of a number of soaps please contact Sapphire Soaps first to ensure plenty of time for the soaps to be made and delivery times to be discussed, to avoid any disappointment.
Postage and packaging charges are as follows -
Standard P & P is £3.20
If your order is especially large or over 2kg, postage will be £4.50
Once your order has been posted,you will receive an email to confirm this, along with your RM postage reference number.
Orders over 2kg will incur a P&P charge of £4.50 and upwards depending on what service is required. Please feel free to email Sapphire Soaps at firstname.lastname@example.org to discuss any postal charges before placing an order.
Please ensure you provide us with the correct delivery address for your orders as we cannot take responsibility for incorrect delivery information.
If someone is not in when the delivery is made you may find a card is left and that you will need to collect your parcel from your local Post Office Sorting Depot.
If in the unlikely event your parcel does not arrive at all then please contact us within 10 days after the expected delivery date. Please include your name,email address,delivery address and delivery details. We can then get in touch with Royal Mail and file a claim for lost goods.